Frequently

ASKED QUESTIONS

All gifts are handmade to order and our normal processing time is 2-3 business days from time of order placed.

Rush services are available for an additional fee if you would like your gift to be made ready within 24 business hours. If you are interested in our rush service, please reply to your order confirmation email at hello@blackbowgiftco.ca and we would be happy to help!

You can also select a delayed date at checkout if you would like your gift to be shipped out, hand delivered, or picked up on a certain date.

Shipping: We offer shipping across Canada from our studio in Nova Scotia for a flat rate via Canada Post. Gifts containing alcohol can only be shipped within Nova Scotia, and gifts containing spirits can only be hand delivered. Approximate shipping transit times are as follows:

• Nova Scotia, New Brunswick, and PEI: Approx. 1-3 business days

• Ontario & Quebec: Approx. 2-4+ business days

• Newfoundland: Approx. 3-7+ business days.

• Other Canadian Provinces/Territories: Approx. 4−9+ business days.

We offer international shipping for gifts as well. Please contact us at hello@blackbowgiftco.ca for more info on international shipping rates and transit times.

Hand Delivery: Gifts can be hand delivered to your recipient(s) within the inner Halifax, Dartmouth, Bedford, Lower Sackville, and Eastern Passage areas. We will reach out to your recipient(s) to arrange the best time for delivery once your gift is ready, or on your selected delayed date.

We are happy to provide special quotes for hand deliveries in NS to areas outside of outside of our delivery zone (Tantallon, Hammonds Plains, Fall River, Enfield, etc.). Please reach out to us at hello@blackbowgiftco.ca for more info.

Pickup: Free studio pickup is available at our studio in Dartmouth if you would like to pick up your gifts(s) in person during our business hours from Monday-Friday 8am-4pm.

Shipping multiple gifts to one address will always provide you with the best economies of scale.

If you would like to ship 1-3 gift(s) to one location, our standard flat rate shipping will apply. If you would like to ship 4 or more gifts to one location, we will reach out to provide you with the most cost effective shipping option and added insurance options for you once your gifts have been packed for shipping.

For gifts shipping to multiple addresses, simply select "Ship To Multiple Addresses" in your cart before checking out, which will provide you with the option to enter individual shipping addresses for each gift in your cart.

If you are looking to place an order for more than 6 gifts, please reach out to us at hello@blackbowgiftco.ca and we will advise on the best way to process your order so we can get started on your thoughtful gifts!

If an incorrect address is provided, if your recipient has moved, the parcel was refused at the door, or was not picked up at the recipient's post office, Canada Post will return your gift to our studio. If your gift is deemed undeliverable, we will contact the number or email address provided at the time of order.

Additional fees will apply to have your gift shipped back out with a new shipping label. To avoid unnecessary fees, it is very important that you confirm and provide the correct address(es) for your recipient(s) when placing your order.

If we are unable to contact the individual who placed the order and cannot make arrangements within 30 days of the order being placed, we will consider the gift abandoned.

Our gifts arrive beautifully presented, and it is our standard to send gifts exactly as shown when purchasing Pre-Designed gifts.

When you design your own gift box, we will always email you a photo of your gift once it has been handmade for you to see!

If a substitution is required, we will always contact you to select the most appropriate replacement for your special gift of equal or greater value. We intend to exceed your expectations each and every time as we aim to build a long term relationship with you and be your #1 go-to for all your gifting needs!

Yes, and this is the most affordable option for customization. We can change the ribbon color, remove our branding and add custom tags, seals, or notes to align with your brand. We would love to work with you on your custom gifting needs, so please fill out our contact sheet here or email us at hello@blackbowgiftco.ca to get started on customizing your gifts!

For corporate gifting projects, we typically require a minimum of 1-2 months for up to 100 gifts, and 2-3 months for 100 or more gifts. We can accommodate shorter timelines in some instances depending on the products and materials sourced for your gifts.

Please fill out our contact sheet here or email us at hello@blackbowgiftco.ca so we can learn more about your specific corporate gifting needs and see how we can get started on your project.

Yes, we are happy to offer custom gift design services which comes with an additional fee. Our gifting team will work with you one-on-one to bring your specific gift vision to life based on the occasion, budget, timeline, and items you would like to include. We will present you with mocked options and ensure that all details in your gift(s) are exactly as you intend!

Please note that this is not the same as our "Design A Gift" feature here where you can choose from over 300 products to create a gift that is uniquely yours any time!

We absolutely do! Gift cards may be purchased on our website by searching “gift card” and selecting a denomination between $25 and $200.

All orders are final sale and non-refundable. At Black Bow Gift Co., we take great pride in making sure that your gift arrives exactly as you intended. If your order arrives and you are not satisfied, please contact us at hello@blackbowgiftco.ca within 24 hours and we would be happy to work with you.

Your privacy is of the utmost importance to us! Rest assured that we do not sell or share your contact information with third parties and we are PCI Compliant. We may employ outside companies to perform functions on our behalf such as delivering orders, sending emails and processing credit card payments. However, they have access to only the personal information required to perform their duties.

If you wish to unsubscribe from our email list, you may do so by following the instructions at bottom of the newsletter. If you have any further questions regarding our privacy policy or email practices, please contact us at any time.

For more specific information on custom gift design, learn more here: