Frequently

ASKED QUESTIONS
HOLIDAY SHIPPING NOTICE: To guarantee arrival before the holidays your package must now be shipped XPRESSPOST by Dec 20th in Canada. Couriered or studio pickup gifts must be delivered or picked up by Dec 23rd.

Halifax Regional Municipality

We offer a flat rate same day delivery service in Halifax, NS (HRM) Monday to Friday between 9:00 am and 5:00 pm for orders received before 9:30 am Atlantic Standard Time (AST). During the peak holiday season (Nov/Dec) deliveries can take up to 48 hours.

Please note that delivery or shipping will occur on the date that is chosen. However, we cannot always guarantee delivery on that date if the recipient is not home.

Please note that courier deliveries in HRM does not include outer areas of HRM and the Airport area. These areas will require using Canada Post Expedited Parcel and will arrive within one business day.

Across Canada

All gifts are shipped from Nova Scotia via Canada Post Monday to Friday. Orders that are shipped outside of HRM will be shipped out the same day if placed before 9:30 am AST (Atlantic Standard Time). We ship Canada Post Expedited Parcel, approximate ship times across Canada (note shipping times cannot be guaranteed).

• Nova Scotia, New Brunswick, and PEI: Approx. 1 day

• Quebec: Approx. 2 days

• Ontario & Quebec: Approx. 2-3 business days

• Newfoundland: Approx. 3-4 days

• Other Canadian Provinces/Territories: Approx. 5−9+ days

United States

• Xpresspost Shipping - 4+ days

We are happy to ship our gifts Internationally. If you are interested in a Pre-designed Gift or are looking for something custom, please contact us at hello@blackbowgiftco.ca, and we would be happy to work with you.

• Large orders - Multiple boxes delivered to a single location are typically boxed together.

• Special instructions - Please note that special instructions may delay your order if we require follow-up.

• Multiple locations - Be sure to not by-pass the review of your cart page as that is where you will click the box and identify you are shipping to multiple locations.

• Hotels & Hospitals - We recommend only shipping to hospitals and hotels in HRM as we cannot guarantee a delivery date when shipping through Canada Post. If shipping in HRM, please make sure to provide the recipient’s full name, room number and indicate if the recipient is a patient, guest or employee.

• Apartments & Townhouses - Please be aware that the recipient may be called if the gift is being delivered to an apartment or condo without concierge services. The order may be delayed until we can confirm someone is available to accept the delivery.

Shipping large quantities of gifts is never a problem so please contact us for an accurate shipping quote if you are looking to order 4 or more large gifts or trays or more than 6 mini gifts. All other quantities can be purchased through the website with an accurate shipping quote.

It is our goal to have your gift delivered right away. Gifts are immediately prepared after your order is placed so we, therefore, cannot change or cancel your gift within 48 hours of the shipping date.

Yes, we have order minimums for our Custom Gift Design services (note this is not the same as 'Design Your Own' feature). Order minimums vary depending on the gift type (i.e. client/employee appreciation, corporate events, wedding welcome, bridal party, etc.)

We have no order minimums for our Pre-Designed Gifts or when you design your own gift which are available here or our 'Design Your Own' here in our online shop. If you are interested in a gift that appears to be sold out, please contact us, and we will make sure we can fulfill your quantity needs for that gift.

To receive more information on quantities and larger orders, please contact us here or email us at hello@blackbowgiftco.ca and we would be happy to serve you.

Each custom project is unique and designed to your specifications. Once we have a sense of your vision, we can discuss the appropriate timelines which include design, sourcing your products, assembly, and shipping to your destination. Typically custom projects require a minimum of 6 weeks from start to finish. We can accommodate rush orders in some instances depending on the products and materials sourced for your gift. Please fill out our contact sheet here or email us at hello@blackbowgiftco.ca to learn more about your specific custom gifting needs and to get started on your project.

Yes, and this is your most affordable option for customization. We can change up the ribbon, remove our branding and add custom tags or notes to align with your brand if your quantity is above 12 gifts. We would be thrilled to work with you on your custom gifting needs so please fill out our contact sheet here or email us at hello@blackbowgiftco.ca to get started on your gifts.

We sure do! All you need to do is shop for the gifts you want using either select the gifts or design your gifts, and you will have the option to choose which gift will go to which address at checkout. Your shipping is free on orders over $100 for one location only. Many gifts to multiple locations will inquire a shipping fee for all but one location.

All orders are final sale and non-refundable. At Black Bow Gift Co. we take great pride in making sure your gift arrives looking beautiful! If your order arrives and you are not satisfied, please contact us within 24 hours, and we would be happy to work with you.

Our gifts arrive beautifully presented, and it is our standard to send gifts as shown when purchasing Pre-Designed Gifts. However, there are rare circumstances where we may not have a product available and will need to make substitutions of equal or higher value so that your order is not delayed. Please know that we intend to exceed your expectations each and every-time as we aim to build a long term relationship with you and be your #1 go-to for all your gifting needs.

Sometimes gifts can be returned if there was an incorrect address, the item was refused at the door, the order went missing, the recipient moved, or the address was deemed unsafe for delivery. If your gift is returned to our studio, we will contact the number or email address provided at the time of order.

• If delivery is attempted for a second time, an additional delivery fee will be applied.

• If the gift will not be attempted a second time the sender may receive a refund for the cost of the gift (excluding shipping if it was applied) minus 20% as a restocking fee.

• If we are unable to contact the individual who placed the order and therefore cannot make arrangements within 30 days of the order being placed, we will consider the gift abandoned.

Your privacy is of the utmost importance to us! Rest assured that we do not sell or share your contact information with third parties and we are PCI Compliant. We may employ outside companies to perform functions on our behalf such as delivering orders, sending emails and processing credit card payments. However, they have access to only the personal information required to perform their duties. Should you wish at any time to unsubscribe from our email list, you may do so by following the instructions at the end of each communication. If you have any further questions regarding our privacy policy or email practice, please contact us at any time.

For more specific information on custom gift design, learn more here: